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1. Introduction

This Privacy Policy explains how the Crown Hotel iOS application ("Crown Hotel", "the App", "we", "us" or "our") collects, uses, and protects information when you use the App. Crown Hotel is designed to help hotel owners and administrators manage rooms, guests, staff, and operational data in a structured way.

By installing or using Crown Hotel, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the App.

2. Data Controller and Contact

For the purposes of data protection law, the data controller for information processed through Crown Hotel is the individual developer reachable at [email protected].

You may also reach us in connection with this Policy via the website associated with the App at crownhotel.app.

3. Scope of This Policy

This Policy applies to your use of the Crown Hotel mobile application on iOS devices. It does not govern any external systems or services you may use together with the App, such as third-party property management systems or booking engines. Their privacy practices are governed by their own policies.

4. Information We Collect

Crown Hotel is primarily designed to store operational data on your device, such as room and guest information that you or your organization enter into the App. Depending on how you use the App, we may process the following categories of information.

4.1 Information You Provide

• Account and profile data – If the App allows you to configure a profile or hotel profile, this may include the hotel name, address, contact details, internal labels, and configuration settings.
• Operational hotel data – Room numbers, floors, occupancy status, reservations, check-in and check-out dates, rate information, internal notes, and similar details that you decide to store in the App.
• Guest-related information – Names or identifiers, stay dates, room numbers, preferences, and internal comments as entered by you or your staff. You are responsible for ensuring that entering such information into the App complies with your own legal obligations and your agreements with guests.
• Staff-related information – Internal task assignments, staff role names, and activity logs that you store within the App.
• Support communications – When you contact us via email or the support form in the App, we may receive your name, email address, and the contents of your message.

4.2 Automatically Collected Information

The App itself is designed to operate primarily on-device. However, limited technical information may be processed automatically to maintain the App and understand its performance, such as:

• Device information – Device model, operating system version, language settings, and basic configuration details.
• App usage information – Anonymous or aggregated information about screens viewed, feature usage, and session duration, if analytics are enabled.
• Crash and performance data – Error logs and diagnostics that help us improve stability and fix issues.

Where possible, such information is processed in a way that does not identify individual users.

4.3 Information from Platform Providers

We may receive limited information from Apple and its services (such as the Apple App Store) for billing, distribution, and crash diagnostics. This information is handled in line with Apple's own privacy terms and with this Policy.

5. How We Use Information

We use information for the following purposes:

• To provide, maintain, and improve the core functionality of Crown Hotel.
• To store and present hotel, guest, and staff information that you or your organization enter into the App.
• To synchronize settings or data where such features are available and you choose to use them.
• To respond to support requests and communicate with you about the App.
• To monitor performance, troubleshoot issues, and protect the stability and security of the App.
• To comply with applicable legal obligations and to enforce our rights.

6. Legal Bases for Processing

Where required by applicable law, we rely on the following legal bases to process your information:

• Performance of a contract – To provide and support the features of the App that you have chosen to use.
• Legitimate interests – To analyze usage in an aggregated way, improve the App, prevent misuse, and ensure security.
• Consent – For optional features or analytics where local laws require consent. You can withdraw your consent at any time through the relevant device or App settings, where applicable.
• Legal obligation – To comply with laws, regulations, or lawful requests from authorities.

7. Data Storage and Retention

Operational data that you enter into Crown Hotel (such as room and guest information) is generally stored on your device or within your chosen storage solutions, where applicable. We do not control how long you keep such data and recommend that you apply your own retention policies appropriate to your business and legal obligations.

If we process personal data on our own systems, we keep it only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Once data is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Sharing and Transfers

We do not sell your personal data. We may share information only in the following limited circumstances:

• Service providers – With trusted third-party providers who assist us with analytics, error logging, or similar services and who are bound by contractual confidentiality and data protection obligations.
• Legal and safety reasons – When we believe in good faith that disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to enforce our rights; or to protect the safety, property, or rights of users and others.
• Business changes – In the unlikely event of a restructuring, combination, or transfer of ownership, associated data may be transferred as part of that process, subject to appropriate safeguards.

9. International Data Transfers

Depending on your location and the location of our service providers, your information may be processed in countries other than your own. Where required by law, we implement appropriate safeguards to protect your information, such as contractual clauses approved for international transfers.

10. Your Rights

Subject to applicable law, you may have certain rights with respect to your personal data, including:

• The right to request access to the personal data we hold about you.
• The right to request correction or deletion of inaccurate or incomplete data.
• The right to object to or request restriction of certain types of processing.
• The right to data portability in some circumstances.
• The right to withdraw consent where processing is based on your consent.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

11. Children's Privacy

Crown Hotel is intended for use by adult professionals and is not directed to children. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us so that we can take appropriate steps to delete it.

12. Security

We implement reasonable technical and organizational measures to help protect your information against unauthorized access, loss, or alteration. However, no system can be guaranteed to be completely secure. You also play an important role in security by keeping your device and access credentials protected.

13. Third-Party Services and Links

The App may contain links to third-party websites or services, or may interact with external systems that you choose to use together with the App. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the App or in applicable law. When we make material changes, we will update the "Last updated" date at the top of this Policy. Your continued use of Crown Hotel after the updated Policy becomes effective will constitute your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Crown Hotel handles your data, please contact us at [email protected].